This website is operated by Alejandra Klinkert Swimwear. Throughout the site, the terms “we”, “us” and “our” refer to Alejandra Klinkert Swimwear. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.
2. Products & Production Time
All of our swimwear pieces are designed and produced with high attention to detail.
Made-to-order items: Certain products are handcrafted specifically for your sizing and fit. Production time for these items may take up to 10 business days before shipment.
In-stock items: Products available in inventory are processed and shipped within 3–5 business days.
Please note that production times are estimates and may vary slightly due to demand.
3. Shipping Policy
All orders are shipped from Colombia.
Delivery times vary depending on your location and selected shipping method.
We offer free shipping only during special promotions or offers, which will be clearly indicated on the website.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country.
The customer is solely responsible for paying any applicable customs duties, taxes, or import fees.
Alejandra Klinkert Swimwear is not responsible for delays caused by customs processes.
5. Returns & Exchanges
We want you to love your purchase. If you are not fully satisfied:
You may request a return or exchange by contacting us via:
Email: [Insert Email Address]
WhatsApp: [Insert WhatsApp Number]
Return Conditions:
Requests must be made within [insert number, e.g., 7–14 days] of receiving your order.
Items must be unused, unworn, and in original condition with all tags attached.
For hygiene reasons, certain items (such as swimwear bottoms) may not be eligible for return unless defective.
Return Shipping:
Customers are responsible for all return shipping costs.
Shipping fees are non-refundable.
6. Order Accuracy
It is the customer’s responsibility to ensure that all order details, including size, shipping address, and contact information, are accurate before completing the purchase.
We are not responsible for:
Incorrect sizing chosen by the customer
Delivery issues caused by incorrect or incomplete addresses
7. Handmade Variations
Due to the handcrafted nature of some products, slight variations in color, texture, or finish may occur. These are not considered defects but part of the uniqueness of each piece.
8. Intellectual Property
All content on this website, including images, designs, logos, and text, is the property of Alejandra Klinkert Swimwear and may not be used, reproduced, or distributed without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Alejandra Klinkert Swimwear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
10. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.
11. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
Email: [Insert Email Address]
WhatsApp: [Insert WhatsApp Number]
